CANCELLATION AND REFUND POLICY

Last Updated: [Insert Date, e.g., August 2, 2026]

[Insert Business Name] ("we," "our," or "us") strives to provide dependable, high-quality telehealth services. Please read this policy carefully to understand your rights and responsibilities regarding appointment cancellations, plan subscriptions, and financial refunds.

By scheduling an appointment, purchasing a treatment plan, or subscribing to our Service, you agree to be bound by this Cancellation and Refund Policy.

1. Appointment Cancellations and Rescheduling

We value the time of our medical providers and our patients. If you need to cancel or reschedule a virtual medical consultation, you must do so within the specified timeframes below:

• Cancellation Window: You must cancel or reschedule your appointment at least [Insert Window, e.g., 24 hours] prior to your scheduled appointment time.

• Late Cancellations & No-Shows: If you cancel after the window or fail to attend your virtual consultation (No-Show), you will be charged a [Insert Fee, e.g., $30.00 / the full cost of the visit] fee to cover the provider's dedicated clinical time.

• How to Cancel: You can cancel or reschedule your appointment by logging into your secure patient portal or contacting our support team at [Insert Support Email Address].

2. Refund Policy for Medical Consultations

Medical consultations involve the dedicated time and professional expertise of licensed healthcare providers.

• Completed Visits: Once a telehealth consultation has taken place, no refunds will be issued, regardless of whether a prescription was written or a specific medical outcome was achieved. A medical consultation fee pays for the evaluation itself, not a guaranteed clinical result or prescription medication.

• Technical Disruptions: If a technical issue on our platform prevents you from completing your consultation, we will attempt to re-connect you immediately or reschedule your visit at no additional cost. If the visit cannot be completed due to our platform failure, a full refund for that consultation fee will be provided.

3. Subscription Plans and Recurring Billing

If your treatment plan operates on a recurring subscription basis (e.g., monthly medical management, ongoing clinical monitoring):

• Billing Cycle: Your payment method on file will be automatically billed on a recurring basis according to your selected plan (e.g., monthly, quarterly).

• Cancellation Timing: You can cancel your subscription at any time. To avoid being billed for the next cycle, you must submit your cancellation request at least [Insert Days, e.g., 5 business days] before your next scheduled billing date.

• Access After Cancellation: Upon canceling a subscription, you will continue to have access to the platform services through the end of your current, paid billing period. No partial or prorated refunds will be given for unused portions of an active subscription cycle.

4. Prescription Medications and Pharmacy Orders

Due to state and federal pharmacy regulations, prescription medications cannot be returned or reused once they leave a pharmacy.

• No Returns on Medication: Once a prescription order has been processed by our partner pharmacy and prepared for shipment or dispensing, the order cannot be canceled, returned, or refunded.

• Damaged Shipments: If your prescription shipment arrives damaged, altered, or is lost in transit, please contact our support team immediately at [Insert Support Email Address] so we can facilitate a replacement order with the fulfillment pharmacy.

5. How to Request a Refund

If you believe you are entitled to a refund based on the criteria above, please submit a formal request:

• Email: [Insert Support/Billing Email]

• Information Required: Please include your full name, registered email address, date of the transaction, and the specific reason for your refund request.

• Processing Time: Approved refunds will be credited back to the original payment method used for the purchase within [Insert Days, e.g., 5 to 10] business days, depending on your financial institution.